Email remains vital to business communication
Email continues to be used for a wide range of business purposes, with the most common being internal and team communications (74%) and client communication (70%). It’s also vital to tasks like sharing project work internally (68%), sharing contracts (65%) and important documentation (63%), and sharing project work with clients (62%).
The research also highlighted the importance of managing email, with respondents claiming it’s essential to delivering good record management (87%), providing better information visibility (86%) and quality management (84%). While 84% of respondents also said that poor email management could have significant consequences for their business.